Question 1

What services do you provide?

Accepted Answer

We offer a comprehensive range of services, including alterations, repairs, furnishings, and dry cleaning. Detailed price lists can be found on our website.

Question 2

What is the typical turnaround time for alterations?

Accepted Answer

The standard turnaround time is five business days. We also offer premium express services: Same-Day Service is available for an additional charge of 50% of the total alteration cost.

Question 3

What if the service I need isn't listed in your price list?

Accepted Answer

If a service is not listed, please bring the item into our store. We will need to see it in person to provide an accurate quotation.

Question 4

Do I need to schedule an appointment?

Accepted Answer

No, appointments are not necessary. We operate on a walk-in basis during our business hours.

Question 5

What are your business hours?

Accepted Answer

We are open Monday through Friday, from 10:00 AM to 6:00 PM.

Question 6

Where are you located?

Accepted Answer

Our store is located at: 95 Cavendish Place, Eastbourne, BN21 3TZ.

Question 7

Is parking available?

Accepted Answer

Yes, on-street paid parking bays are available for customer use.

Question 8

What is your payment policy?

Accepted Answer

To ensure your items are prioritized, we require payment upfront when you drop them off.

Question 9

Are there any hidden charges?

Accepted Answer

No. There are no fees for measurements, fittings, or item reception. The price you are quoted is what you will pay, unless you request additional work.

Question 10

What is your Customer Satisfaction Guarantee?

Accepted Answer

We are committed to high-quality work and recommend that you try on your garments before leaving the store. If an item does not fit as expected after you've taken it home, we will gladly make the necessary adjustments to the original work at no extra charge. Any alterations beyond the original scope may incur an additional fee.

Question 11

What is your cancellation policy?

Accepted Answer

There is no charge if you cancel before work has started. If work has already begun or is completed, a fee may be charged to cover the services rendered.

Question 12

How can I get in touch if I have further questions?

Accepted Answer

You can contact us using the contact form on our website or by phone for any further inquiries.

Louise's Tailor

How it works ?

Bring Your Item

Get a Free Quote

We Alter or Repair

Ready to Collect

Opening Hours

Mon-Fri: 10am - 6pm

Phone