Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What services do you provide?

We offer a comprehensive range of services, including alterations, repairs, furnishings, and dry cleaning. Detailed price lists can be found on our website:

Alterations: https://www.louisestailor.co.uk/alteration
Dry Cleaning: https://www.louisestailor.co.uk/dry-cleaning
Furnishing: https://www.louisestailor.co.uk/furnishing

2. What is the typical turnaround time for alterations?

The standard turnaround time is five business days. We also offer premium express services:

Same-Day Service: An additional charge of 50% of the total alteration cost.

3. What if the service I need isn’t listed in your price list?

If a service is not listed, please bring the item into our store. We will need to see it in person to provide an accurate quotation.

4. Do I need to schedule an appointment?

No, appointments are not necessary. We operate on a walk-in basis during our business hours.

5. What are your business hours?

We are open Monday through Friday, from 10:00 AM to 6:00 PM.

(Based on the current time, the shop is open today until 6:00 PM BST.)

6. Where are you located?

Our store is located at:

95 Cavendish Place,

Eastbourne, BN21 3TZ

7. Is parking available?

Yes, on-street paid parking bays are available for customer use.

8. What is your payment policy?

To ensure your items are prioritized, we require payment upfront when you drop them off.

9. Are there any hidden charges?

No. There are no fees for measurements, fittings, or item reception. The price you are quoted is what you will pay, unless you request additional work.

10. What is your Customer Satisfaction Guarantee?

We are committed to high-quality work and recommend that you try on your garments before leaving the store. If an item does not fit as expected after you've taken it home, we will gladly make the necessary adjustments to the original work at no extra charge. Any alterations beyond the original scope may incur an additional fee.

11. What is your cancellation policy?

There is no charge if you cancel before work has started. If work has already begun or is completed, a fee may be charged to cover the services rendered.

12. How can I get in touch if I have further questions?

You can contact us using the contact form on our website or by phone for any further inquiries.